Refunds

Credits for failed runs

If a run fails, is refused by a content check or stops before it starts, its credits come back automatically. A run that does what you asked isn't refunded because you don't like the result.

Payments

We don't refund the rest of a month or year after you cancel, or credits you didn't use. Our payment processor is the merchant of record. It refunds a payment when its buyer terms or the law require it, for example a purchase that wasn't delivered, is materially different from what was described, or that you didn't authorise, reported within 14 days.

A free trial you cancel before its first payment is never charged.

How to ask

Write to support@turbougc.com from your account's email address, with the date and the amount of the payment. We pass every request to our payment processor, which decides refunds of money.

If a payment is refunded, the unspent credits it bought are removed in proportion.

Before you dispute a charge

Please write to us first; most problems are quick to fix. A chargeback removes the credits the payment bought, and on a yearly plan it stops the months still to come.