We answer by email. Pick the address that fits.
| About | Write to |
|---|---|
| Your account, a video or a payment | support@turbougc.com |
| A security problem | security@turbougc.com |
| Legal notices and copyright complaints | legal@turbougc.com |
In the studio, the account menu at the bottom of the sidebar has Help & support → Contact support. The sign-in page's Help link writes to support too.
What to include
- Write from the email address you use for TurboUGC.
- Say which workspace it's about.
- For a video: its title, and when you made it.
- For a payment: the date and the amount.
Before you write
- Questions about plans and credits are often answered in the Plans and billing and Credits articles.
- If the studio seems down, check turbougc.com/status.
Still need help? Write to support@turbougc.com from the email you use for TurboUGC.
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