Payments, receipts and your card

Who processes payments

Payments go through our payment processor, which is the merchant of record: it's the seller of record for each payment, takes your payment on its own checkout page, sends your receipt and handles refunds and chargebacks. Your card details never reach TurboUGC.

Receipts and invoices

• Our payment processor emails a receipt for every payment, to the email address you paid with.
• After you subscribe, we email you the renewal terms with a link to cancel.
• Settings → Plan & billing → Billing lists your payments, refunds and credits under Invoices, newest first.
• To get a copy of every billing email at another address, set a Billing email in Settings → Plan & billing → Billing.

Renewals

A paid plan renews automatically every 30 days on monthly billing, or every 365 days on yearly billing, until you cancel. We remind you before a yearly plan renews, and once a year on a monthly plan.

Changing your card

Open Settings → Plan & billing → Billing and press Update card under Payment method. You confirm the new card on the payment page, and nothing is charged until your next payment day.

Currency and tax

Prices are in US dollars, without taxes. Where the law requires tax, it's added at checkout. The price you see already includes any service fee our payment processor lists at checkout.